Refund policy

REFUND POLICY & LIVE ARRIVAL GUARANTEE

Leafle Monstas stands behind the health of every plant we ship. This policy explains what is covered, what is required from you as the buyer, and what falls outside our coverage.

Our Commitment Every plant is inspected, photographed, and packed with care before shipping. We select shipping windows based on weather conditions and use appropriate packaging for each order.

What You Must Do Upon Arrival To be eligible for any claim under this policy, you must:

  1. Open your package on the day of delivery.
  2. Document the condition of the plant with clear photos or video within 24 hours of confirmed delivery.
  3. Contact us with your order number and documentation within 24 hours of delivery.

Claims submitted without photo or video documentation, or after the 24-hour window, cannot be accepted.

What Is Covered

  • Plants that arrive dead or in clearly non-viable condition due to transit damage or temperature exposure, with documentation as described above.

What Is Not Covered

  • Cosmetic stress: minor leaf droop, yellowing of one leaf, or surface marks caused by transit are normal and expected. These are not signs of a failing plant.
  • Delays caused by the carrier after handoff.
  • Damage caused by improper care after delivery.
  • Corms that fail to germinate after delivery in viable condition.
  • Orders where delivery was not accepted or was delayed by the recipient.

Resolution Where a valid claim is accepted, we will offer store credit or a replacement at our discretion, based on availability and circumstances. We do not offer automatic cash refunds on live plant orders. All resolutions are handled case by case with care and fairness.

Corm & Dormant Material Corms are living but dormant. They are inspected for firmness and viability before shipping. Germination is not guaranteed and is not covered under this policy, as germination depends on conditions after delivery.

Questions Contact us before purchasing if you have any questions about this policy. We would rather answer your questions upfront than have a difficult situation after delivery.